Enhance operational performance to meet needs and objectives
We have experience in Local Government Debt Recovery, providing professional debt recovery services linking up our know-how to enhance operational performance to meet Local Government needs and objectives. We understand the sensitive nature of cases and work in-line with principles of best practice and legislative requirements.
We can work with your in-house debt recovery department to help create a more progressive and efficient debt collection system to the benefit of the Taxpayer.
We can recovery salary over-payments, or if a Penalty Charge Notice (PCN) remains unpaid, a Writ of Control can be issued in the vehicle keeper's name under the authority of the Traffic Enforcement Centre (TEC) at Northampton County Court. This warrant can then be passed to the County Court Bailiff / High Court Enforcement Agent.
Council tax collection is essential to running public services, in the same way as collecting bins, and keeping our transport networks running. We are aware that new reforms need to be introduced by Local Government which may include taking individual circumstances into account to give people the necessary time to pay off any Council Tax arrears they may have incurred.
The debt advice sector is advocating for fairer debt intervention methods. Our experience in debt recovery shows that collection rates can be improved by treating customers and vulnerable people fairly.
Our approach in these sensitive cases is using a simpler but very effective tactic such as sending an SMS and / or email. This method is less invasive when used with our multi-phased strategy considering each individuals' personal / financial circumstances. We have found that this process is also very successful in collecting unpaid housing tenant’s rental arrears.
Similarly, the education sector faces increasing pressure on its financial resources which makes having an effective internal collections process to recover unpaid school fees, tuition fees and sundry debts crucial for independent schools, colleges, and universities.
Our experience often allows us to recover unpaid schools’ fees swiftly and effectively. We are able support the internal credit control function to ensure fees are paid on time, however, if payment is not received, we can offer robust debt recovery solutions often without the need for formal legal proceedings.
When necessary, we will issue court proceedings, followed by requesting Judgment for Claimant (in default) and then advise you on the most appropriate enforcement action to take to recover the debt that is rightly due and owing.
We work ethically and compliantly throughout the recovery process pursuant to the Service Level Agreement between ourselves, thus protecting the Local Authority’s reputation and to ensure the best outcome at all times.